Yes, it is! We collect Credit Card payments using popular and trusted services, like PayPal, or the largest Italian Banks. All of them use state-of-the-art SSL technology to encrypt your transaction and made it as safe as possible.
We do not collect or store your Credit Card data.
Generally speaking paying by Credit Card on secure Internet sites is much safer than paying at the desk of any physical shop or restaurant.
Yes, this is one of our favorite ways to collect money from our customers. You can use VISA or MASTERCARD (but not the "Electron" types, which needs a physical "Point of Sale" to be operated properly) . AMERICAN EXPRESS and other cards are usually available when paying through the popular PayPal service.
ATTENTION! If you get the "PAYPAL Pay Now" button at the end of the check out process or inside your order summary, this means you must pay by Credit Card through the PayPal Service.
If you never used PayPal before, you must sign up (for free, quickly and safely) with PayPal. You can do this during your first payment.
No, all Prices are Net. They do NOT include any local Taxes, Customs Duties or Shipping Fees.
Local Taxes and Customs Duties are so different country by country that no automatic processing is possible. If due, they must cleared by you (usually on behalf of the international courier delivering the goods at your door).
In the bottom part of the Ordert you can see the the Payment method(s) associated to your Customer Profile (usually Credit Card or Bank Transfer). No other payment than those displayed is available.
Orders can be paid by Credit Card or Bank Transfer, according to your Customer Profile. If you are allowed to pay by Bank Transfer you can see our Bank Account Data at the bottom of the Cart.
If you are a Wholesale Buyer, the payment of an order usually takes places later. We will process your Order in order to find out the best and cheapest Shipping Fees, then we will send you a message detailing the Total Order Amount (goods and shipment). Typically this happens within 24/48 hours from your Order.
At that time you will have to pay the Total Amount by Credit Card (simply clicking a link included in the order summary and in the order email notification) or by Bank Transfer.
Notice about Bank Transfer: the order will be processed for shipment ONLY when the funds will be actually received and confirmed by our bank.
Our products are handmade any imperfections that can be found do not diminish its value, but are evidence of craftsmanship.
Our products are made with selected materials and with methodology that respect the environment. Any veins and/or irregularities of color and hide are characteristics and therefore should not be considered defects. It’s recommended to avoid contact with water, if you wet the hide take care to let dry it.
In order to achieve their look, the leather has been worked with natural and vegetable products, so please limit direct exposure to the sun.
If you are disatisfied with the Products you purchased, because you reasonably see an evident difference between the product and its description in our Catalog or because there is a real fault, you are entitled for returning the merchandise (or a part of it) and get a refund or a full product replacement.
Please read carefully the following:
- You should inform us about the willing to return the products as soon as you receive the product, not more than 7 days after receiving the order.
- Before shipping back one, some or all the products you purchased please contact us, detailing as precisely as possible the reason of your decision about returning the products and sending us clear pictures showing the damage. Generic or unreasonable reasons won't be accepted: this is a "Business-to-Business" transaction involving a wholesale sale.
- You will be able to returning the products AFTER getting our written confirmation. All of our communications will be by E-Mail.
- The purchase amount will be refunded, not the shipping fees (or any duty/tax fee).
- The shipping for returning the merchandise must be paid by you.
- The products must be in perfect conditions, not used, and delivered with their original package and labels/tags. If one of these conditions is not met we won't be able to refund or replace the products.
- We will decide whether refunding or replacing the products you returned. In case of replacement, the shipping fees will be paid by us. If the replacement products are on stock, the whole process will take about seven (7) days or more. If they aren't available, we will let you know the estimated delivery time.
- Our products are usually packaged in sturdy boxes to prevent any reasonable damage during transportation. We are not responsible for any damage due to the shipper negligence or other external factors, though this is an extremely rare occurrence.
- All our products are carefully inspected before shipping. In the extremely rare case one or more products you received are broken or heavily damaged (not due to transportation issues. This means the original box and package must be intact), please take a few pictures clearly showing the damage and send us them. If the damage is due to our fault we will refund you or replace for free the products. We will be fully entitled to decide beween refunding and replacing.
Carbotti takes great pride in the design and craftsmanship of all its products.
We seek to use only the finest materials and the highest manufacturing standards. We strive to make sure every item we sell is perfect.
In the unlikely event that a Carbotti product does not match up to our high standards we will try our hardest to address the problem. Our leather bags, accessories and luggage carry a 12-month guarantee. If within this period you find fault with your product, we offer a repair service at no extra cost to you.
Carbotti guarantee covers manufacturing defects in its products and defective product accessories, it does not apply to normal wear and tear, misuse, neglect, improper cleaning or damages due to atmospherical agents.
If you find an issue with your product within the guarantee period please send us a picture or contact the Customer Services who will be able to advise you.
We offer a repairs service for our bags at our factory. If a repair is possible, any work will be carried out free of charge if the product is still in the guarantee period. The repairs service is also available to bags outside of their guarantee period for a nominal fee.
Orders are always shipped by a reliable international delivery service (for example: DHL, UPS, FedEx, or others), trying to get the lowest rates.
The shipping cost is usually calculated AFTER receiving your order, within 24/48 hours. In such a way we try to find the lowest cost, enquiring the best delivery services. Then we will send you an E-Mail message with the updated summary of your order including the shipping cost. At that point you will be able to pay the total amount (by credit card or bank transfer), following our clear directions.
As an alternative to the above, the shipping cost can be already automatically calculated and displayed at the bottom of your order, and added to it. Usually we offer a couple of different delivery services for most destinations: you can select the one better matching your requirements for time and cost. Please keep in mind that the fastest deliveries are always the most expensive!
Each user has direct responsibility to maintain the privacy of his/her unique Username and Password, as both will provide access to the Electronic Commerce platform, the user information you have submitted and give access also to some specific services of this platform (for example: "Order Management") on your behalf.
Please keep your Username and Password in a safe place and don't give it away. You should not disclose your Password to any third party. Any such disclosure or other loss of control of your Password could result in adverse consequences to you and disclosure of your personally identifiable information.
Our Company uses industry standard security enhanced systems and physical restrictions in order to prevent third parties access to your user information.
Although we do our best efforts to maintain the privacy of your user Information, we cannot guarantee that your user information will not be intercepted by third parties illegal efforts. You provide the information at your own risk. Anyway, such a possibility remains highly unlikely.
You acknowledge that you are aware of security and privacy limitations, including but not limited to:
1. the limitation of security, privacy and authentication measures and features in this system
2. that data or information on the Electronic Commerce platform could be subject to eavesdropping, sniffing, spoofing, forgery, spamming, "impostering", tampering, breaking passwords, harassment, fraud, electronic trespassing, hacking, nuking, system contamination (including, without limitation, viruses, worms, and Trojan horses) causing unauthorized, damaging or harmful access and/or retrieval of information and data on your computer, may be subject to other security or privacy hazards or may not reach its destination or may reach an erroneous address or recipient.
Our Company sometimes uses a feature of your Internet Web browser called a "cookie" to assign a unique identification code to your computer.
Cookies are tiny files that your Web browser places on your computer hard drive. These cookies are used to allow the use of some key-functions of the E-Commerce platform. This information is used just to improve the service delivered by the platform.
Cookies cannot be used to retrieve personal information from your computer, unless you knowingly and willingly provide such information to us. Since cookies are stored in human-readable form, we do not store any other user data such as passwords, preferences, etc. in cookie files. Our Company does not read cookies from your cookie file other than those placed there through your browser's interaction with our E-Commerce platform.
We strongly recommend to leave your browser support to cookies on, just to allow you to take full advantage of your E-Commerce experience. When you use our platform, we automatically tracks certain information about you. This information includes your domain name and IP address, your browser version, your operating system, the URL you came from (including third party URLs), the pages you visit within the platform, the URL to which you go upon leaving the Site (including third party URLs) and some other minor data (including duration of your visit and screen resolution). Our Company may use this unsensitive information to target marketing and business opportunities announcement to you, to monitor Site performance, utilization of features and services, traffic trends, and browser versions.
Registering voluntarily to our E-Commerce platform or using some of its services, you will be required to provide certain personal information (example: full name, E-Mail address, company name, WEB site, etc.) and demographic information (e.g. position, business type, business interest, etc.).
This information is leveraged only by our Company to deliver you occasional newsletters and E-Mail messages loaded with new products, news and business opportunities. You may prevent our use of your personal and demographic information by "opting out" from all mailing lists maintained by our Company: simply send, at any time, a message to us with "Remove", using the links at the "About Us" section of the platform.
More, our Company allows you to ask for an excerpt of your personal data stored in its archives: just send a message to ask for it (please report clearly your name, surname and E-Mail address to speed up the process), using the same links at the "About Us" section. Unless explicitly stated otherwise, the information you enter through any E-Commerce services, including, without limitation, requests for information, products and services, items for sale and other information are directly sent to our management system. Our Company may use this information to let you know about possible products or services available through the platform or not that may interest you, or just for marketing or promotional purposes. As a necessary part of completing some transactions, your contact information could be shared with the other party/parties involved in business relationships arising from the E-Commerce platform services, in accordance with our "Terms and Conditions". In order to complete some transactions over the platform, for example those related to the payment of Samples or Orders, you may be required to provide your credit card number, cardholder's name, expiration date, billing address and other billing information. An international service company like PayPal or an Italian Bank Service partnering with our Company will collect such information through a secure SSL-based servers and will use such data solely as a warranty of your identity and commitment to activate such possible business transaction.
Our Company sometimes makes use of the collected information to assist site administrators in assessing E-Commerce use and traffic patterns, and to insure that users are in compliance with the E-Commerce "Terms and Conditions". You may opt-out of receiving such information at any time: simply send us a message with "Remove" in it (a short explanation of your decision would be very kind and appreciated, just to understand if and where we went wrong). Our E-Commerce platform may include links to other web sites ("Links"). We will not share personally identifiable information about users with the operators of such Links, but may provide them with aggregate information. Our Company is not responsible in any way for the privacy policies of the Links, does not share their contents and expressly disclaims all responsibility and liability, which may arise there from. Our Company will not disclose direct user information to any third parties other than in connection with a transaction in which you are involved. Our Company will only release information when compelled by court order, or when we believe, in our reasonable discretion, that such disclosure is warranted to cooperate with inquiries by law enforcement agencies or in emergencies where physical safety is at risk. Our Company may supplement the information provided by users with information that it may receive from third parties. By registering to our E-Commerce platform or supplying personal data through one or more of its services, all users fully understand and unambiguously consent to the collection and processing of their personal information.
Our Company is totally committed to maintaining the privacy of all users and customers information. Our Company collect information from you submitted during the voluntary registration process to enter the Electronic Commerce platform, as well as from E-Mail messages sent to the our staff. All information is safely stored and only a few qualified managers of our staff may have direct access to them.
Additionally, we may automatically track users access to areas within our platform just to collect pure statistical behaviour: our ultimate goal is to enhance your business experience with our Company.
Users have the opportunity to change registration and demographic information previously provided: simply click the "My Data" option in the upper part of our Electronic Commerce platform.
Yes, if it has not been confirmed by one of our Sales Representatives yet.
In such a case just visit the "Order Management" section in the Electronic Commerce platform and click the red X at the far right of your Order.
If the red X is not visible this means the Order has been already confirmed and cannot be canceled.