Local Taxes and Customs Duties are so different country by country that no automatic processing is possible. If due, they must cleared by you (usually on behalf of the international courier delivering the goods at your door).
Orders can be paid by Credit Card or Bank Transfer, according to your Customer Profile. If you are allowed to pay by Bank Transfer you can see our Bank Account Data at the bottom of the Cart.
If you are a Wholesale Buyer, the payment of an order usually takes places later. We will process your Order in order to find out the best and cheapest Shipping Fees, then we will send you a message detailing the Total Order Amount (goods and shipment). Typically this happens within 24/48 hours from your Order.
At that time you will have to pay the Total Amount by Credit Card (simply clicking a link included in the order summary and in the order email notification) or by Bank Transfer.
Notice about Bank Transfer: the order will be processed for shipment ONLY when the funds will be actually received and confirmed by our bank.
Please read carefully the following:
- You should inform us about the willing to return the products as soon as you receive the product, not more than 7 days after receiving the order.
- Before shipping back one, some or all the products you purchased please contact us, detailing as precisely as possible the reason of your decision about returning the products and sending us clear pictures showing the damage. Generic or unreasonable reasons won't be accepted: this is a "Business-to-Business" transaction involving a wholesale sale.
- You will be able to returning the products AFTER getting our written confirmation. All of our communications will be by E-Mail.
- The purchase amount will be refunded, not the shipping fees (or any duty/tax fee).
- The shipping for returning the merchandise must be paid by you.
- The products must be in perfect conditions, not used, and delivered with their original package and labels/tags. If one of these conditions is not met we won't be able to refund or replace the products.
- We will decide whether refunding or replacing the products you returned. In case of replacement, the shipping fees will be paid by us. If the replacement products are on stock, the whole process will take about seven (7) days or more. If they aren't available, we will let you know the estimated delivery time.
- Our products are usually packaged in sturdy boxes to prevent any reasonable damage during transportation. We are not responsible for any damage due to the shipper negligence or other external factors, though this is an extremely rare occurrence.
- All our products are carefully inspected before shipping. In the extremely rare case one or more products you received are broken or heavily damaged (not due to transportation issues. This means the original box and package must be intact), please take a few pictures clearly showing the damage and send us them. If the damage is due to our fault we will refund you or replace for free the products. We will be fully entitled to decide beween refunding and replacing.
Additionally, we may automatically track users access to areas within our platform just to collect pure statistical behaviour: our ultimate goal is to enhance your business experience with our Company.
Users have the opportunity to change registration and demographic information previously provided: simply click the "My Data" option in the upper part of our Electronic Commerce platform.
If the red X is not visible this means the Order has been already confirmed and cannot be canceled.